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Nuisance Letters? E-Mail Newsletters, Privacy, and the Market for Data
Katharina Hartinger, Emmanuel Syrmoudis, Alexander Wolfram, Maximilian Josef Frank, Jens Grossklags
We study the market for data in the context of online retail newsletters, where consumers sell data in exchange for a discount. On the firm side, data on over 2,000 firms show a convergence towards a 5-10% discount equilibrium. Focusing on the user side, we conduct a survey with over 500 participants where we find substantial heterogeneity among consumers with respect to newsletter preferences and strategies. When we vary nuisance and privacy as key newsletter characteristics in a vignette experiment, the share of consumers who demand a higher-than-usual discount for subscription increases significantly when privacy is low-although actual subscription behavior remains unchanged. Allowing consumers to interact with a privacy tool to analyze real-world newsletters sparks substantial engagement and interest among survey participants: 63% choose to analyze more newsletters than they had originally been assigned. Our findings call for more accessible information on newsletter features.
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